Case Manager Kaiwhakahaere Kēhi

Case managers work with individuals and families to help them overcome hardship, and access social services and support.

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Case managers may do some or all of the following:

  • help people find work or return to work
  • find housing for people or organise financial help
  • help people to get treatment and attend programmes while they are in prison
  • develop plans to help prisoners live successfully when they are released
  • help clients who have made insurance claims
  • write reports, case notes and recommendations
  • give emergency assistance and support in a crisis
  • present seminars on life skills and job seeking
  • attend court or give evidence when a client complains.

Useful Experience

Useful experience for case managers includes:

  • welfare agency work
  • customer service
  • youth or community work
  • administration, processing or budgeting work
  • work with families, children or people with disabilities
  • counselling and support work
  • work within an iwi/Māori social service.

Personal Qualities

Case managers need to be:

  • excellent communicators and listeners
  • good at making decisions and solving problems
  • understanding and empathetic
  • able to cope with stressful situations
  • able to keep information private and work within a code of ethics
  • able to relate to people from various cultures and build relationships
  • well organised and reliable.

Useful Experience

Useful experience for case managers includes:

  • welfare agency work
  • customer service
  • youth or community work
  • administration, processing or budgeting work
  • work with families, children or people with disabilities
  • counselling and support work
  • work within an iwi/Māori social service.

Case Managers can earn around $47K-$65K per year per year.

Experienced case managers may progress to jobs such as:

  • team leader or manager
  • community or project co-ordinator
  • training support person
  • work broker
  • disability co-ordinator.
Case Manager

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